Refund Policy

We want every purchase from Boggbag to arrive in the condition and configuration you expected. This policy explains cancellations, returns, exchanges, and refunds for orders delivered within the United States.

30-Day Return and Exchange Window

You may request a return or exchange within 30 days after receiving your item, whether you changed your mind or the item has a quality issue. Contact us before sending anything back so we can confirm eligibility and provide return instructions.

Eligibility

Items should be returned with the included components and, when reasonably possible, in their original packaging. We may request an order number and photographs when needed to identify damage, defects, or an incorrect shipment. Normal inspection of an item does not by itself remove your return right.

Custom or personalized goods, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods cannot be returned unless applicable law requires otherwise or the item arrived defective.

Free Return Arrangements

Boggbag pays return shipping for eligible no-reason returns and exchanges as well as returns involving defects, damage, or fulfillment mistakes. After approving the request, we will provide a prepaid return label or an equivalent no-cost return arrangement. Do not send a package collect or to an unconfirmed address.

Return Address

Unless our support team gives you a different confirmed return location for your specific request, eligible returns are directed to: 39 E Washington St, Rutland, Vermont, 05701, United States.

Damaged, Defective, or Incorrect Items

Please contact us promptly after delivery. We will review the issue and offer an appropriate replacement, exchange, or refund without charging eligible return shipping.

Refund Timing

After the returned item is received and inspected, approved refunds are sent to the original payment method. Please allow 5–10 business days for the refund to be processed and appear, depending on your financial institution. Original shipping charges are not deducted because standard shipping on U.S. orders is free.

Cancellations

You may ask to cancel before the order ships. Once shipment has occurred, the order is handled under this Refund Policy.

Contact

Email ranalikon26@gmail.com or call (475) 257-4303. Customer service is available Monday to Friday, 9:00 AM–5:00 PM (PDT).